- Store your jewelry securely in a fabric lined box. It’s important to make sure the pieces are not touching each other and will not rub against each other if the box is disturbed. Since some metals are stronger than others and some stones are harder than others, they are able to scratch each other.
- Remove all jewelry when bathing or swimming. Shampoos and other body products can build up on jewelry, clouding stones and damaging the luster of metals. Additionally, hot water can cause discoloration and damage to some metals, particularly sterling silver.
- Fine jewelry should not be worn when performing strenuous tasks. Perspiration and cleaning products can cause damage to your jewelry. Chances of knocking rings and bracelets against surfaces are increased during such tasks, so they should always be removed.
Artemis Creations jewelry are created with great care and quality is of great importance for the brand. All our pieces are carefully handmade to last in time.
If you need to repair a piece, please email us at firstname.lastname@example.org or contact us at (+30) 6945337162. We can only accept repairs for items purchased directly from us.
We offer you the first plating for free.
Artemis Creations will repair or replace manufacturing faults free of charge up to 1 year from the original date of purchase.
All repairs are assessed on an individual basis. After we receive and examine the specific piece, we evaluate the cost (if any) of the repair and we proceed with it only after the customer’s confirmation.
In both cases (of repairs and re-plating) the shipping cost to send the jewelry to us and back to you, is paid by the customer.
All our silver jewelry are made of solid Sterling Silver (925), with a mat or shiny finish. Silver is a precious metal and similar to most metals, it tarnishes over time. The tarnish will show up as a discoloration that may eventually turn into black. When the silver turns into black this means that the metal has been oxidized, which is really normal for silver jewelry. Atmospheric oxidation is part of the metal properties. The speed at which sterling silver tarnishes or oxidises can be affected by its general surroundings and environment.
Storing sterling silver in an air-tight container is one of the best ways to prevent oxidation from tarnishing your jewelry.
Use a polishing cloth to remove mild tarnishing marks, combined with silver tarnish removal products, for heavier tarnishing. Use a small piece of cotton to apply the tarnish removal cream by rubbing the silver in small circular motions. Once the tarnish has been removed rinse the silver item in water, wash your hands thoroughly and dry the items well.
All our gold plated jewelry have a thick layer of 24K or 18K gold, which offers long endurance and excellent quality in the color of the plating. However, all gold plated jewelry are liable to lose their color overtime. This is normal and happens most of the time, due to their use. The fading of the gold plating depends on various factors, such as direct contact with chemical products used for skincare, level of perspiration or even your natural skin PH*. For this reason, it is important to take special care of your gold plated jewelry:
- Avoid direct contact with perfumes, creams, sunscreens, acetone, detergents.
- Do not store your jewelry in the bathroom or any humid spot. Water does not affect the quality of the platting, as long as it doesn’t stay on the jewelry. Sea water can affect the brightness of the color plating.
- Store your jewelry away from natural sunlight and heat. For gold plated jewelry we recommend placing them in a protective (lined) jewelry box.
Protect the plating of your jewelry by removing it when washing your hands, swimming, exercising, cleaning and before applying any kind of personal body product.
Gold is lasting and durable but will get scratched or dented when treated roughly. Follow these steps to maintain the luster of your gold jewelry:
- Gold’s worst enemy is chlorine. Repeated exposure can weaken gold’s structure, eventually leading to breakage. Keep your gold jewelry away from chlorinated cleaning products (such as bleach) and out of swimming pools and jacuzzis.
- You should soak your gold jewelry pieces for 3 hours and then scrub them gently with a very soft brush. Rinse under clean water and blot dry with a cloth.
- Dry and polish jewelry with a chamois or soft cloth after washing.